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McKenna Management, Inc. serves as the association management company for ARLIS/NA.

McKenna Management, Inc. serves as the association management company (AMC) for ARLIS/NA under the provisions of ARLIS/NA Bylaws Article X.

McKenna Management, Inc. serves at the pleasure of the Executive Board. This relationship is formalized by contract. McKenna Management, Inc. is headquartered in Westford, Massachusetts. 

McKenna Management, Inc., more commonly called ARLIS/NA Headquarters, provides the following services to ARLIS/NA: general office support (physical address, telephone, and storage), publications and graphic design, membership processing, customer care, financial services, information technology services, advertising and sponsorship services, and conference management.

In order to provide these services, McKenna Management, Inc. maintains a staff of association professionals. The contact information for some of the staff and departments as well as their hours of operation can be found below.

Customer Care Center
(website access, conference registration, job postings, mailing lists, general inquiries)
Contact: Emily Clifford 
978-674-6211
customercare@arlisna.org

Membership Department
(membership renewal, joining ARLIS/NA, Society Circle membership)
Contact: Emily Clifford and Michaela Sawicki, MSc
978-674-6211
arlisna_membership@arlisna.org

Advertising/Sponsorship
(conference advertisement, exhibits and sponsorship)
Contact: Megan Brower, CMP, Meeting Planner
978-674-6211
customercare@arlisna.org

Conference Management 
Contact: Megan Brower, CMP, Meeting Planner 
978-674-6211
customercare@arlisna.org

Constituency Groups (Chapters, SIGs, Divisions, Sections, and Committees) 
Contact: Gabrielle (Gaby) Webster, Deputy Executive Director 
978-674-6211
g.webster@arlisna.org

Executive Management
Contact: Cambria Happ, MPA, CAE, Executive Director
Contact: Pamela H. McKenna, CAE, Chief Client Relationship Officer
978-674-6211
customercare@arlisna.org

Hours of Operation
Monday-Friday, 9:00 AM - 5:00 PM (Eastern)

Mailing Address:
ARLIS/NA
4 Lan Drive, Suite 310
Westford, MA 01886
USA

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